Phone: +086-0755-81475061  | E-Mail: kaiao@cn-rp.com
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FAQ

FAQ

1.Could KAIAO make design drawings for me?

We do not provide design services. You are responsible for submitting 2D and 3D drawings, and we can then arrange the quotation according to your design files.

2.What type of files does KAIAO accept for quoting?

We accept 3D CAD files in STL, STEP or IGES format to provide quotation,. 2D drawings with reference dimensions should be in PDF format.

3.How long does a quotation take?

In most cases, we respond within 3 days of receiving an RFQ. If the quote is delayed, we will inform you as soon as possible.

4.How do I know my design will be kept confidential?

We will sign and adhere to any non-disclosure or confidentiality agreement. We have the strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission.

5.How does KAIAO compare to other suppliers on price?

Although direct comparisons are difficult, KAIAO’s prices will be typically 25-45% less when compared to suppliers in North America and Europe.

As compared to Chinese suppliers, we choose to not to compete on price but to offer the higher levels of quality, rapid response and professional results.

6.Are lead times in working days or calendar days?

Lead times are quoted in calendar days.

7.What tolerances can KAIAO achieve?

Here are some general tolerance guidelines:

SLA: ±0.15/100mm precision;    

CNC: ±0.15/100mm precision;     

VACUUM CASTING: ±0.2/100mm precision;    

RIM: ±0.2/100mm precision.

It’s helpful if you can specify in the 2D drawings which areas in your design have critical tolerances that must be met and which can be slightly modified if needed to reduce time and costs involved.

8.What type of surface finishes does KAIAO provide?

We offer a full range of finishing services, from polishing to painting, plating to anodizing and printing to coating.

9.What are KAIAO’s shipping terms?

Our standard terms are Ex Works (EXW). This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.

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  +086-0755-81475061
  kaiao@cn-rp.com
  Floor 2, Block 9, AoHua Industrial Park, DaLang HuaRong Road, LongHua District, Shenzhen City, Guangdong Province, PRC 518110
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